Here are some common problems users experience and tips that might help you solve your problem.
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Imaging Problems
Error 13, 13.x - Paper Jam
or Firmware Error
- Changing the toner cartridge may solve your imaging problem quickly.
Both new and remanufactured toner cartridges develop wear as they approach the end of their duty cycle, which can degrade print quality. A defect in an internal part can also degrade print quality or cause early failure. - Changing the maintenance kit may solve your imaging problem quickly.
The fuser assembly that is part of the maintenance kit directly affects print quality and will cause poor print quality as it approaches the end of its duty cycle. Call us today for pricing on our fusers and maintenance kits.
- Changing the toner cartridge may solve your noise problem quickly.
Both new and remanufactured toner cartridges can produce noises or squeaking from internal moving parts. - Changing the maintenance kit may solve your noise problem quickly.
The fuser assembly that is part of the maintenance kit has gears and bushings that can cause noises or squeaking. Call us today for pricing on our fusers and maintenance kits.
Error 13, 13.x - Paper Jam
- Check paper tray. Make sure paper is loaded correctly and tray is adjusted to the paper size loaded.
- Open all access covers and check for paper and any obstructions that would block movement.
- Close all covers and see if error is cleared.
- If error condition still exists, paper is still blocking a sensor flag in the printer.
- If error clears but then returns after trying again, rollers are likely worn or some other obstruction is keeping the paper from moving out of the tray.
- Try turning printer off for 20 minutes to clear error.
- If error returns, likely causes are a bad fuser or a bad power supply. Call us for pricing.
or Firmware Error
- May be caused by a particular file. Try turning off printer, clearing out all jobs from the queue, turning on printer and printing a different file.
- May be caused by a particular program. Try printing from a different program.
- May be caused by network card. Try a different network card if available or call us for pricing.
- May be caused by printer memory or printer formatter. Call us for help troubleshooting.